QUESTIONS AND ANSWERS
Questions about services,
support, and pricing.
Learn what Geekland IT manages, how support works, and what to expect before becoming a client. The company is veteran-owned, based in Lakeville, and backed by 20+ years of technology experience. Geekland IT serves small and medium businesses across the Twin Cities, nearby suburbs, and western Wisconsin.
SUPPORT
Business-hours support,
with help for emergencies.
Support is during business hours. Emergencies have 24/7 phone support. When a problem cannot wait until the next business day, you call Geekland IT and we handle it, nights and weekends included. Existing clients can submit requests through the support portal. Email info@geeklandit.com or call (612) 439-5444.
Ask your own questionWhat is a managed service provider (MSP)?
An MSP manages a business’s technology on an ongoing basis. That can include staff support, computer maintenance, monitoring, security, and Microsoft 365 management. The agreement defines the services included.
Why would I want to use an MSP?
An MSP gives your staff a support contact and handles routine IT maintenance. It can help when you don’t have an internal IT department or need additional support for the one you have.
Why should I choose Geekland IT?
Geekland IT is veteran-owned and based in Lakeville. We support small and medium businesses across the Twin Cities, nearby suburbs, and western Wisconsin, and the company is backed by 20+ years of technology experience. Founder Kevin Prow's career covers two decades of IT and cybersecurity leadership, including Vice President of Information Services and Chief Information Officer. A team provides the support, and we write the recommendation for the computers, accounts, and people already in place.
Does Geekland IT offer support for small and medium-sized businesses?
Yes. Geekland IT serves small and medium businesses. Tell us about your users, locations, and systems so the support you need can be assessed.
How quickly can Geekland IT respond to IT issues?
Geekland IT uses formal service levels. Most tickets get a response within four business hours. Emergencies get a response within twenty minutes, and a low priority ticket gets a response within one business day.
How do you help protect our business?
We review account access, device and email protection, software updates, and backup and recovery needs. Your proposal identifies the services included. No provider can eliminate every security risk.
Can Geekland IT help with compliance and data privacy regulations?
Yes. We help practices address their IT security needs and relevant HIPAA requirements. Geekland IT can help a business work toward another framework.
How is billing handled at Geekland IT?
Invoices are sent electronically. The cost is agreed in the written proposal, and billing is transparent, with no surprises. The agreement states the services and the cost from that proposal.
What payment methods do you accept?
You can pay by ACH, credit card, or check.
Can I get an estimate before committing to a service?
You receive a proposal that lays out the services and costs. That proposal is the estimate, and you review it before you commit.
Are there any additional fees that I should be aware of?
Any added charge is written down before the work.
What services does Geekland IT offer?
We provide managed IT support, cybersecurity, Microsoft 365 and cloud services, and project-based AI consulting and automation.
Can the service plan fit our existing setup?
We review your current systems and support needs before proposing services. The plan defines what we’ll manage and any initial changes required.
Do you manage software updates and aging equipment?
Managed IT can include update management, monitoring, and routine maintenance for covered computers. We also help plan replacements when equipment becomes unreliable, unsupported, or unsuitable for your applications.
How do employees request help?
Existing clients send a request through the client support portal. They can also call (612) 439-5444 or email support@geeklandit.com.